Great service, was super knowledgeable and provided some great advice!
Our family had a very poor experience with Absolute installing some ceiling fans without above ceiling/attic access in our house's lower level. First, the positives, we also had Absolute install another ceiling fan with attic access, a house fan, and some additional wiring from the furnace to the thermostat. We are quite happy with these installations thus far, but I suppose the upcoming summer season will reveal our satisfaction on the house fan. Also, Absolute was professional and prompt with in-person and over the phone interactions. The guys that came to the house (this was just at the start of the COVID-19 restrictions) were friendly and I believe they intended to do their best. However, we wanted a professional to install the bracket between the floor beams and run the wiring for the ceiling fans in the lower level and not do it ourselves. The fans we picked out were of low quality, which caused them to move within their setting a bit too much for our liking. At this point, COVID-19 restrictions were in full effect. I removed the fans, which was difficult because the fans had been caulked to the ceiling. Strange, I thought, and even the installers, who had to come back a second time to finish the install on the house fan, thought it was strange when I showed it to them. As it turned out, the mounts in the ceiling were not installed level or flush with the ceiling drywall, and the caulk was to cover up the poor install. So, I had to remove the caulk, and I reinstalled the fans, doing my best to install them level, but there were gaps between the fan mount and the ceiling mount. More caulk needed. Now, our home isn't the fanciest, and the fans are fine, but when hiring professionals to complete the work, we were very disappointed. I contacted Absolute with these complaints and they got back to me right away (which is commendable, I must say!), and they offered to come back out and fix it. We did not want them back out to the house a third time and I just finished the job myself - took about 6 hours of my time. For the price we paid - Absolute was VERY expensive now that I've shopped around (and that's shame on me for not pursuing another company or asking to reduce their price) - the value and quality was not worth it. Nice guys and seemingly well run company, but we will not be using them again. Absolute offered a small amount compared to the total cost of the project back to us in the form of an Absolute gift card, which I'm not eagerly anticipating. Maybe the HVAC services are better?
I wanted to try a new and closer company to fix our lights in our front office. It is 5 lights total. They quoted me $1,200 plus to do a test on our lights to see what was wrong with them to begin with (that does not include fixing them) plus the $49 trip charge, when they are literally a block away. Needless to say we didn't end up using them because the pricing is ridiculously expensive. I am sure they are a good company and do good work but to pay that amount just to find out what wrong with the lights seems a little far fetched. I had a coupon as well to waive the trip charge so I used that and didn't have to pay anything.
Working with Absolute Electric has been a great experience from their customer service to the expert service technicians and installers they know what they are doing from residential to small commercial electrical projects.
Absolute Electrical Heating and Air is an outstanding company! We have worked with several other companies in the past, and Absolute is by far the best company. Jeremy Jackson and Isaiah from Absolute did an excellent job with replacing an electrical box that had some corrosion on some of the wires. Before contacting Absolute, we had received a quote from another company we had worked with in the past. That other company only presented one viable option, which was to replace the electrical box. They used scare tactics to try and force us into getting the work started right away. When Jeremy from Absolute Electrical came to our home, he was very personable and professional. He presented multiple options on getting the wires fixed, not just going with the most expensive option. This really showed a different level of what it means to do business with integrity. Being that I am not an electrician, I would want to hire an electrician that is prudent and acts in my best interest, Jeremy went above and beyond with delivering quality service and workmanship. Even with the more cost-effective options provided by Jeremy and the Absolute team, we still decided to replace the electrical box. (And it was still lower in price than the other company!) The company overall has amiable staff all around, every communication with them was very professional and informative. We even received a thank you note from them!