Everyone at Planet Plumbing has always been so helpful and prompt with their service. Today they came and unclogged a drain that I couldn’t and didn’t even charge me. Top notch.
My hot water heater died at the most inopportune time, as always. We had guest arriving in a few hours. I called Planet Plumbing and they said they would send a plumber out at 3 pm. Justin showed up at 3 pm sharp. As expected, he diagnosed an extremely difficult installation saying that it would take most of a day. After giving him the go-ahead, he left immediately to go across town get the new hot water heater before the supply house closed. I fully expected him to show up first thing in the morning to start the removal and installation, but no, he got a helper and came right back, unloaded it and started tearing out the old water heater. He continued working on it until the installation was finished well into the evening. My wife and I are so thankful that our guests didn't have to go without hot water that evening and the next morning. But, wait, there's more. Strangely, there was no water going to one of the bathroom sinks and the flow was greatly diminished to another one. I called Planet Plumbing early the next morning. The guy who took my call could have just told me to clean the screens in the end of the faucets, which would have been easy to do (changing the old hot water heater had released a bunch of gunk into the water lines), but no, he sent another plumber out immediately to do it for me. Planet Plumbing is awesome! I can't recommend them highly enough.
Have used planet plumbing twice now - once for getting a second opinion on my inspection during the process of buying a home and once to install a tankless heater. They were prompt, courteous and did good work. My water heater install looks great and tidy, and my technician Don was helpful in answering my questions. Nobody pressured me and I didn’t feel like esoteric plumbing knowledge was being used to leverage me into an unnecessary or expensive repair. I would be comfortable recommending Planet Plumbing to friends or family!
We have used Planet Plumbing 3 times in the past several years. They are an excellent company. No extra charges for coming out on a Sunday. I called late Saturday and was able to have someone come out on Sunday. All of the technicians were great. Good customer service and knowledgeable. All issues were repaired perfectly.
Great service,very nice ,and cordial , knowledgeable person, Rick Perez.